Evaluating the quality of basic services in fire disaster response based on minimum service standards: a case study of Mamuju regency

This study aims to evaluate the quality of basic services in fire disaster response in Mamuju Regency by analyzing key performance indicators in alignment with Indonesia’s Minimum Service Standards (Standar Pelayanan Minimal/SPM). Employing both qualitative and quantitative methods, the research combines descriptive analysis, Likert-scale-based survey data, and advanced Structural Equation Modeling using Partial Least Squares (SEM-PLS) to identify the most influential factors affecting fire disaster service delivery. Additionally, SWOT analysis is applied to explore internal and external strategic factors and formulate appropriate improvement strategies. Four main independent variables were tested: response time, facilities and infrastructure, human resources (SDM), and standard operating procedures (SOPs). The dependent variable was the overall quality of fire disaster services. The SEM-PLS results show that response time (T-Statistic = 2.063; P-Value = 0.039) and human resources (T-Statistic = 5.615; P-Value = 0.000) have significant and positive effects on service quality. Conversely, facilities and infrastructure and SOPs did not demonstrate statistically significant relationships with service outcomes. Findings indicate that improving fire service quality requires prioritizing human capacity development and enhancing emergency response speed. SWOT analysis further reveals that despite existing strengths and opportunities, weaknesses in SOP implementation and infrastructure, along with external threats such as limited funding, hinder optimal service delivery. The study recommends strategic efforts including personnel training, investment in dispatch systems, and community-based fire prevention programs. This research provides practical recommendations for local governments and stakeholders to enhance fire disaster preparedness and response in line with national standards.